General

Are you a printing company or a marketing agency?

We are both…..and why shouldn’t you have both?! There is a distinct advantage in working with a company that can assist you with your project from start to finish. Since we oversee the entire project; from strategy to completion and all of the moving parts in between, we ensure that each step of the process goes smoothly so you don’t have to.

Do I need to come to your office or can you send a consultant to me?

Whichever you prefer and would be more convenient for you. We have Marketing Consultants you can schedule an appointment to meet with at our office or yours.

Do you have a standard price sheet for services?

While most of the services we provide are custom to each business need, there are services we provide which are standard. While we don’t have a published price sheet for these services, our Customer Experience Manager would be happy to provide you an estimate. Just call 937-325-1509 ext. 105.

How do I get started?

Start by calling our Customer Experience Manager who can take your information and put you in touch with one of our Marketing Consultants. Just call 937-325-1509 ext. 105

How do I know if I need a marketing campaign?

If you’re asking this question, more than likely there are gaps in your current marketing strategy which ultimately affects revenue and growth of your company. Through a thorough marketing assessment, we can help determine what those gaps are and develop an effective strategy to improve in those areas.

How do I know what services I need?

It’s perfectly fine if you don’t. In fact, most of our clients have no idea what they need or how to get started. You are successful at running your business and everything that it needs. We can help you determine what is needed after our initial meeting to assess your particular goals and objectives.

Is a marketing campaign in my budget?

We can help determine which strategy would work best, fit within your budget and accomplish your company goals and objectives.

What are your hours and location?

Our business office is open Monday to Friday 8:30am – 4:30pm. We are located at 401 East Columbia Street, Springfield, OH 45503. We are available for after hour emergency services for businesses.

What types of services do you provide?

We provide marketing strategy, creative services, website development, print services, email marketing, social media, promotional products, signage for indoor and outdoor usage. The list goes on and on. We do everything your business needs to promote your company.

Billing

How can I pay my bill?

We accept cash, check or credit cards for payment. For our repeat business clients we also can establish electronic payment. You can reach our accounting team member at 937-325-1509 ext. 106.

Price break quantities for print?

Since we do both Traditional and Digital Printing, we can help you determine which method with give you the highest value based on your objectives.

Branding

Can you work with my existing branding?

Absolutely! The reputation you’ve built on service and quality has been hard won and this should be carefully protected. We also will make suggestions if there are areas where we can improve.

What is branding?

Branding is who you are. It is your identity and what makes your business or product unique. It’s what helps differentiate your company, product or service from others in the marketplace. It’s also the foundation that everything else is built on. With something so important, it’s also the most overlooked and under-valued aspect of most businesses.

Direct Mail

Do you offer mailing services?

Holmes is happy to assist with with your bulk mailing needs! We CASS certify your list and validate it using NCOALink® so you have the most accurate addressing possible. Our staff keeps up to date on the USPS rules and regulations so you don’t have to and we imprint the addresses on your piece and deliver it to the post office to get the best postage rates possible.

I want to do a direct mailing. How can you help me with that?

We can help map out a strategy to ensure you maximize your ROI. At the same time, if you don’t already have a database of addresses, we can develop a targeted list of potential clients we can mail to. Once we’ve determined this, we can create an effective Design, Print and then mail all under our roof.

What is a PAF and why do I need to fill it in?

Effective November 23, 2008 the Postal Service® increased its effort to improve the percentage of deliverable mail by revising the Move Update standards. The Move Update standards provide ways for mailers to reduce the number of mail pieces that require forwarding or return by the periodic matching of a mailer’s address records with customer-filed change-of-address orders. The USPS requires that mailings be checked using one of their approved methods (see Domestic Mail Manual 602.5.1.

One of the methods for meeting the USPS Move Update Requirements is processing your list through NCOALink. NCOA compares your database to the National Change of Address database that is maintained by the US Postal Service.

The NCOA database is made up of people requesting the USPS forward their mail (either permanently or temporarily) by filling out a change of address card as well as people who have moved and left no forwarding address (these records are added to the USPS file by other means, such as carrier reporting). In order to have your mailing list compared to the USPS database, an NCOALink Processing Acknowledgement Form (PAF) must be completed and returned first. The collection of information on the PAF is required by the Privacy Act of 1974. The document is valid for one year.

Printing

I want to do a direct mailing. How can you help me with that?

We can help map out a strategy to ensure you maximize your ROI. At the same time, if you don’t already have a database of addresses, we can develop a targeted list of potential clients we can mail to. Once we’ve determined this, we can create an effective Design, Print and then mail all under our roof.

Price break quantities for print?

Since we do both Traditional and Digital Printing, we can help you determine which method with give you the highest value based on your objectives.

What areas do you deliver to?

We deliver anywhere in the United States via our Delivery Truck, UPS or USPS.

Streamline

How can I be sure I’m ordering the right product?

Your product page displays a list of all available products. Click the product link to view an enlarged image of your product

If you have further questions about any product or available printing options, please don’t hesitate to email us at streamline@thinkholmes.com or call 937-325-1509 between 8:30 a.m. and 4:30 p.m. Eastern Time Monday through Friday. We have a friendly and knowledgeable staff ready to answer your questions.

How do I access my online ordering site?

If you’re unsure how to login to your Streamline ordering site or how to change your password, please don’t hesitate to contact us via our LiveChat feature or call us at 325-1509 x105.

How do I place a Streamline order online?

  • Select your product from the Product menu.

    • That specific product will open up
    • Select your ordering Quantity using the drop down menus on the right side of the page.
    • Detail any add additional instructions in the area provided if desired.
    • Once quantity and additional instructions have been added, click the button that states either “Add to Cart” or “Customize Order.”
  • Customize Your Order.

    • The Customize Order Button opens up the Document Builder Page where you can enter custom information and generate a proof of your design.
    • Fill out the requested information on the Left hand side of the page.
    • Click “Update Preview” on the bottom left to review your proof in the viewing box.
    • Once satisfied with your text and design, click the Yes, I approve this document.” checkbox on the Lower Right of the screen.
      • Note: You must approve your proof before your order can be added to your cart.
    • Click “Add to Cart” to finalize proof and add to your order.
  • Shopping Cart and Check Out
    • In your Shopping cart, you can review all the products in your order and select a shipping or delivery address.
    • When you are satisfied your order is correct, click “Checkout”
    • In the Checkout area, you may verify billing address and review your information one last time.
    • Once you’ve completed the checkout process and we begin processing your order, changes cannot be made and turnaround time of your print job begins.

Is your website secure for online payments?

Absolutely, we use Authorize.net to process online payments. Authorize.net uses the most effective security measures available. We accept Visa, Mastercard, American Express and Discover Card.

What if I ordered the wrong item?

If you detect an error on your order, please contact us right away. If the order was submitted incorrectly we may be able to stop production. If the order was already produced and delivered with the error contact customer service at 937-325-1509 as we will often be able to provide a discount on the reorder (typically 20%). If Holmes made the mistake, we will replace your product at no charge.

What if I received the wrong item?

Please inspect your order right away upon receipt and verify that the products and any customization is accurate. We can only honor requests for replacement within 30 days of purchase.

What if I want to change something on a product but it won’t let me?

All products and templates displayed have been designed with the user in mind however if there are designated areas where you are unable to customize it to fit your needs please contact us as we may be able to modify the template for you.

What is a PAF and why do I need to fill it in?

Effective November 23, 2008 the Postal Service® increased its effort to improve the percentage of deliverable mail by revising the Move Update standards. The Move Update standards provide ways for mailers to reduce the number of mail pieces that require forwarding or return by the periodic matching of a mailer’s address records with customer-filed change-of-address orders. The USPS requires that mailings be checked using one of their approved methods (see Domestic Mail Manual 602.5.1.

One of the methods for meeting the USPS Move Update Requirements is processing your list through NCOALink. NCOA compares your database to the National Change of Address database that is maintained by the US Postal Service.

The NCOA database is made up of people requesting the USPS forward their mail (either permanently or temporarily) by filling out a change of address card as well as people who have moved and left no forwarding address (these records are added to the USPS file by other means, such as carrier reporting). In order to have your mailing list compared to the USPS database, an NCOALink Processing Acknowledgement Form (PAF) must be completed and returned first. The collection of information on the PAF is required by the Privacy Act of 1974. The document is valid for one year.

What shipping methods do you offer?

We use UPS Service for our shipping, with the exception of some freight service on very large orders. We can ship anywhere in the continental USA by: UPS Ground, 2-day shipping, and 1-day overnight shipping. Orders may be picked up from our local Springfield, Ohio facility at no cost to the customer.

What turnaround times do you offer?

Standard production time is 5 business days. Please note that shipping time is additional to production turnaround. Shipping timeframes can vary based on your location and may extend your overall turnaround.

Production turnaround for items submitted after 8:00 a.m. EST begins the next business day.

While we exercise due diligence to meet your target completion date, unforeseen delays in delivery services may impact our ability to meet the deadline.

Why isn’t my customization working?

Some customization templates are “interactive” and require you to have Adobe Flash Player installed. You may go to: http://get.adobe.com/flashplayer to download the latest version.

Customizable templates work best on a Google Chrome browser. If you are encountering issues, we recommend switching from Internet Explorer, Safari or Firefox to Google Chrome to complete your order.

Website Questions

How do I improve my search ranking?

When it comes to being Search Engine Optimized there are many factors that will help your search engine rankings. Search engines all follow one golden rule which is to serve relative content to what the user is looking for. Being search friendly means having relative content, proper syntax for web crawlers, and most importantly being appealing to humans.

How much does website a cost?

This too would be similar to asking “How much does a car cost?” There are many cars available with various options, features, and price ranges. We can provide you a proposal for your company website once we meet to discuss which options and features are needed and important to you and your business. . . what your customers want and are looking for as well.