Frequently Asked Questions

Here are answers to some commonly asked questions that we hope you find helpful.

Are you a printing company or a marketing agency?
We are both…..and why shouldn’t you have both?! There is a distinct advantage in working with a company that can assist you with your project from start to finish. Since we oversee the entire project; from strategy to completion and all of the moving parts in between, we ensure that each step of the process goes smoothly so you don’t have to.
What types of services do you provide?
We provide marketing strategy, creative services, website development, print services, email marketing, social media, promotional products, signage for indoor and outdoor usage. The list goes on and on.  We do everything your business needs to promote your company.
Do I need to come to your office or can you send a consultant to me?
Whichever you prefer and would be more convenient for you.  We have Marketing Consultants you can schedule an appointment to meet with at our office or yours.
What are your hours and location?
Our business office is open Monday to Friday 8:30am – 4:30pm. We are located at 401 East Columbia Street, Springfield, OH 45503. We are available for after hour emergency services for businesses.
How do I access my online ordering site?
If you’re unsure how to login to your Streamline ordering site or how to change your password, please don’t hesitate to contact us via our LiveChat feature or call us at 325-1509 x105.
Do you have a standard price sheet for services?
While most of the services we provide are custom to each business need, there are services we provide which are standard.  While we don’t have a published price sheet for these services, our Customer Experience Manager would be happy to provide you an estimate.  Just call 937-325-1509 ext. 105
How can I pay my bill?
We accept cash, check or credit cards for payment. For our repeat business clients we also can establish electronic payment. You can reach our accounting team member at 937-325-1509 ext. 106.
How do I get started?
Start by calling our Customer Experience Manager who can take your information and put you in touch with one of our Marketing Consultants.  Just call 937-325-1509 ext. 105
How do I know what services I need?
It’s perfectly fine if you don’t.  In fact, most of our clients have no idea what they need or how to get started.  You are successful at running your business and everything that it needs.  We can help you determine what is needed after our initial meeting to assess your particular goals and objectives.
How do I know if I need a marketing campaign?
If you’re asking this question, more than likely there are gaps in your current marketing strategy which ultimately affects revenue and growth of your company.  Through a thorough marketing assessment, we can help determine what those gaps are and develop an effective strategy to improve in those areas.
Is a marketing campaign in my budget?
We can help determine which strategy would work best, fit within your budget and accomplish your company goals and objectives.
Price break quantities for print?

Since we do both Traditional and Digital Printing, we can help you determine which method with give you the highest value based on your objectives.

I want to do a direct mailing. How can you help me with that?
We can help map out a strategy to ensure you maximize your ROI.  At the same time, if you don’t already have a database of addresses, we can develop a targeted list of potential clients we can mail to.  Once we’ve determined this, we can create an effective Design, Print and then mail all under our roof.
What areas do you deliver to?

We deliver anywhere in the United States via our Delivery Truck, UPS or USPS.

How much does website a cost?
This too would be similar to asking “How much does a car cost?”  There are many cars available with various options, features, and price ranges.  We can provide you a proposal for your company website once we meet to discuss which options and features are needed and important to you and your business. . . what your customers want and are looking for as well.
What is branding?
Branding is who you are.  It is your identity and what makes your business or product unique.  It’s what helps differentiate your company, product or service from others in the marketplace.  It’s also the foundation that everything else is built on.  With something so important, it’s also the most overlooked and under-valued aspect of most businesses.
Can you work with my existing branding?
Absolutely! The reputation you’ve built on service and quality has been hard won and this should be carefully protected. We also will make suggestions if there are areas where we can improve.
How do I improve my search ranking?
When it comes to being Search Engine Optimized there are many factors that will help your search engine rankings. Search engines all follow one golden rule which is to serve relative content to what the user is looking for. Being search friendly means having relative content, proper syntax for web crawlers, and most importantly being appealing to humans.